FAQ's
How much does your balloon décor typically costs?
With the exception of our daily balloon bouquet deliveries, our minimum costs for balloon decor delivery of any kind is $319 and does include delivery and set up fees in Geneva. Our minimum purchase cost is $300 for balloon décor delivery on Sunday events. We can create balloon décor for most budgets at any time.
What if I don't see anything I like in your photo gallery?
We love when our customers provide their own ideas. If you have your own ideas regarding theme, colors and the overall aesthetic of your event, please let us know. We'll be happy to help you bring those ideas to life for your celebration.
How can we set up a consultation?
A consultation is not a requirement. However, if you would like a consultation, we can definitely accommodate your request. Simply put…you can email us for a quote. We can text/email you photos, costs and send you an invoice. If you have an idea, send us a photo and we can provide an estimate if you’d like. Simple. Fast. Easy.
Do you decorate for events outside of Geneva?
Absolutely! We currently provide balloon décor for customers in surrounding areas. Please be aware that our minimums for delivery and delivery fees are higher for clients outside of the city of Geneva.
How far in advance do I need to reserve your services for an event?
Balloon bouquet deliveries or bulk balloon deliveries can be accommodated on the same day it is requested on most occasions. For events requiring balloon decorations, we would like to be notified at least 1-2 weeks in advance so that we can make necessary accommodations for your event. However, we understand that is not always possible. Events are reserved on a first come, first serve basis. If you have a last minute request, please let us know as we may can still accommodate if our schedule permits and if we are available.
When is payment due?
For reserved events, payment is due 1 week BEFORE delivery and/or services are rendered. Once your date is reserved and you have received a quote, an invoice will be sent within 24-48 hours by email which will include a secure link to pay the invoice. If you are simply ordering a balloon bouquet for delivery, payment is due at checkout.
Do you charge “strike fees”?
Yes. A strike fee or (tear down fee) will apply if we have to return to the event to tear down the décor or to pick up our own equipment. Not all events will accrue this fee. Please let us know if this will be a requirement.
What times of day do you deliver?
Balloon bouquets are delivered daily from 8am – 6pm. Local order deliveries placed after 3:00 pm are eligible for same day delivery service with VIP delivery only. Any order placed after 2:00pm without VIP, will be delivered on the next business day. Other items such as balloon décor for an event are delivered at appropriate, designated and approved times.
What if the recipient is not there to receive their balloon bouquet?
If the recipient is not at the location to receive their delivery, we will contact the customer to schedule a 2nd delivery attempt at an additional cost. We will not leave any delivery without contacting the customer. If you need us to leave your order with someone other than the recipient, please let us know. We are not responsible for any recipient who is unable to receive a balloon bouquet delivery. We will not refund any delivery costs if the recipient is not at the location.Can I return a balloon if it deflates or is defective and get a free one?
Due to the nature of our business, we do not accept deflated balloon returns. However, we will replace any defective balloons before leaving the premises if possible or within 1 business day. Refunds are not given on balloon decor orders. However, a merchandise credit can be issued for a future date. Merchandise credit cannot be exchanged for cash. Due to the nature of balloons, we are not responsible for balloons placed in inclement weather.
What if it rains during my event?
Placing balloons outside for an event must be approved at the customer’s risk. Balloons are more likely to blow in the wind, deflate faster and begin to oxidize in inclement weather. Refunds will not be given due to inclement weather. Please check the weather well in advance before deciding to have an event outdoors.
What if I need to cancel my order?
If you cancel your order/event, any initial deposit or any full monies paid will not be refunded. We must be notified of any order/event cancellations well in advance. Additionally, any payments you have made, will be used as a credit on your next event. Some of our customers may schedule events on the same day simultaneously. If so, please keep in mind that all events are completed in the order in which the event times are scheduled.
How long will my balloons last?
We only use the highest quality balloons in the world…Qualatex Balloons. They are eco-friendly, and biodegradable. Balloons filled with helium typically last approximately 9-14 hours or longer in standard room temperature settings. That time could vary depending on environmental factors. For an extra cost, we can treat balloons with Hi-Float which will help balloons last up to five times longer. Please remember that these are estimates based on typical indoor conditions. Float times will be shorter outdoors. Float times vary greatly based on factors such as humidity, temperature, altitude, etc. Balloons typically float for half as long in hot, humid weather. It is always recommended to display your balloons on the same day as your event.
What can I add to my balloon bouquet?