Refund policy

We have a 24-hour notice prior to delivery to cancel regular orders. Orders may not be cancelled within a 24h window prior to delivery, this however does not apply to costume orders as all custom orders are final sale. Once the orders are delivered we do not accept returns due to the nature of our products. We do not provide refunds, however full store credit will be made available for orders cancelled before 24 hours prior to delivery. 

You can always contact us for any return question at info@balloonstern.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as balloons, flowers, or food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.